Thank you for being immersed in the world of Asma. Your satisfaction is our priority and we are here to assist you in case you wish to return an item.
Return Policy:
Return Deadline: You have 14 days from the date of receipt to make a return.
Item Condition: The item must be returned in the same condition in which it was received, including all accessories and original packaging.
Return Authorization: Before returning an item, you must obtain a return authorization by contacting our customer service via email or phone number.
Shipping Costs: The shipping costs for the return are the responsibility of the customer.
Return Procedure:
Request a return authorization: Contact our customer service to obtain a return authorization number and detailed instructions on how to proceed.
Packaging: Package the item securely, including all accessories and the return authorization number provided.
Shipping: Return the item using our shipping service.
Verification and Refund: Once we have received and verified the item, we will process the refund within 5 business days.
For further information or assistance, do not hesitate to contact our customer service.
